Delivery & returns policy
We offer a 100% refund to anyone not satisfied with our service.
Standard $7.90 flat rate Australia wide (free delivery for orders $139+). We send internationally. Testimonials.
- Delivery timeframes
- Detailed delivery costs
- Where are we located?
- Money back guarantee
- Damaged products / incorrect products sent / etc
- Probiotics (and other temperature sensitive products)
- International delivery
- Returns not provided if..
- Dispute resolution
- This overview shows a general timeframe for your order
- Orders over $139 enjoy free standard delivery
- Orders under $139 are send standard delivery for $7.90 Australia-wide.
- Orders under $139 are sent express post for $13.90 Australia-wide
- Orders over $139 can pay an additional $7.90 for express post
- Our competitive delivery prices do not affect the quality of our service. In fact, we think you'll find our delivery service superior to most online shops. Read some recent testimonials
Where are we located?
Hygiology have two offices - one in Bondi Junction, Sydney and another in Byron Bay on the NSW North Coast.
Money back guarantee
If product(s) are defective in any way, incorrectly sent and/or differ from the description we have provided, Hygiology will happily refund or exchange the product and cover any additional delivery costs incurred. We are available on phone / email if you experience any problems - 1300 664 310 / shop @ hygiology.com.au.
- If you receive a defective or damaged product, or it is not what you ordered, please contact us ASAP (via shop @ hygiology.com.au) and we will facilitate a speedy resolution. Hygiology will cover postage costs
- When entering your delivery address, unless you provide authority to leave the package (if you are not home), the courier will either take your delivery to the local post office or depot (usually leaving a card in your mailbox advising so)
- If an order is 'lost in transit' it will be sent back to our office, in which case we will resend the product and incur the cost if there is one. It is very rare for this to occur
Probiotics (and other temperature sensitive products)
To ensure probiotics and other temperature sensitive products maintain viability, these products are:
- Only sent in the first half of the week (to avoid extended delay over weekends)
- Sent cold wrapped
- In addition, tests conducted by Metagenics / Health World Ltd indicate probiotics maintain potency when subject to the following temperatures
- Up to 40C for a period of 48 hours
- Up to 30C for a period of 14 days
- Up to 20C for a period of 4 months
- Up to 4C for a period of 2 years
- It is recommended probiotics are kept refrigerated at all times after receiving to maintain above maximum potency
- We deliver internationally at a flat rate of $23 per order. Depending on your location, orders arrive within 4 - 11 business days.
If you have any questions or concerns regarding this policy, please don't hesitate to contact us. We will always treat our customers fairly, and if you have an experience where you feel this isn't the case, let us know and we will make sure to work it out.
If you change your mind, or the products don't agree with you with regards to taste or intended effects.