Privacy policy

Date last revised: 13th February, 2014

At Hygiology (Hygiology Pty Ltd), we believe that establishing trust with you, and maintaining that trust, will in large part determine our success or failure.

Hygiology is committed to the security and confidentiality of any personal information provided by our users. This Privacy Policy explains how we protect personal information provided through our website www.hygiology.com.au (the “Site”) and how we use that information with respect to the various services offered through the Site (the “Service”). For the purposes of this policy, “Personal information” means information that identifies you, such as your name, address, phone number or email address.

Keeping on top of new trends in the online age is a constant, and ensuring the security of any personal information you provide on this site is an absolute priority.  With this in mind, at time we may re-evaluate our policies and adapt them as necessary to deal with new challenges.


1. Your Privacy is not for sale

We do not, and will not, sell or rent your personal information to anyone, for any reason, at any time. Hygiology uses and discloses your personal information only as follows:

  • to fulfil your requests for certain products and services;
  • to deliver to you any communications relevant to your use of the Service;
  • to analyse site usage and improve the Service;
  • for market research, project planning, troubleshooting problems, detecting and protecting against error, fraud or other criminal activity;
  • to third-party contractors that provide services to Hygiology and are bound by these same privacy restrictions;
  • to enforce Hygiology’s Terms of Use; and
  • as otherwise set forth in this Privacy Policy

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2. We limit the collection and use of personal information

Certain areas and features of Hygiology.com.au are available to you without registration or the need to provide to us any information. However, other features of the Site or the Service may require registration, which involves provision to Hygiology of an email address, a password and depending on the service or product(s) you wish to access, health information of a personal nature.

Any health information requested is only done so as part of the health review process, which requires such information for the express purpose of providing the service.  Depending on the type of product or service requested, our health practitioner may require a broad understand your health. Feedback and / or recommendations will be provided based on the information you provide. Provision of certain products require this information to be reviewed by a health practitioner as a pre-requisite.

From time to time we may request other personal information to provide you with other benefits of the Service. In all such instances, you will be given the opportunity to provide or to decline to provide that information, and it will be used only for the stated purpose.

Access to your Registration Information, Account Credentials, Account Information and any other personal information you provide is strictly restricted and used in accordance with specific internal procedures and safeguard governing access, in order to operate, develop or improve the Service. These individuals have been selected in accordance with our security policies and practices and are bound by confidentiality obligations. They may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.

We may also use third party vendors or service providers to help us provide the Service to you, such as sending e-mail messages on our behalf or hosting and operating a particular feature or functionality of the Service. Our contracts with these third parties outline the appropriate use and handling of your information and prohibit them from using any of your personal information for purposes unrelated to the product or service they're providing. We require such third parties to maintain the confidentiality of the information we provide to them.

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3. Online session information and use is only used to improve your experience

When you visit Hygiology.com.au, we may collect technical and navigational information, such as computer browser type, Internet protocol address, pages visited, and average time spent on our Site. This information may be used, for example, to alert you to software compatibility issues, or it may be analysed to improve our Web design and functionality.

“Cookies” are alphanumeric identifiers in the form of text files that are inserted and stored by your Web browser on your computer’s hard drive. Hygiology may set and access cookies on your computer to track and store preferential information about you. Hygiology may gather information about you through cookie technology. For example, Hygiology may assign a cookie to you, to limit the amount of times you see a particular Hygiology Offer or to help better determine which Hygiology Offers to serve to you. Please note that most Internet browsers will allow you to stop cookies from being stored on your computer and to delete cookies stored on your computer. If you choose to eliminate cookies, the full functionality of the Service may be impaired for you.

We may use third party service providers to help us analyse certain online activities. For example, these service providers may help us measure the performance of our online campaigns or analyse visitor activity on Hygiology.com.au. We may permit these service providers to use cookies and other technologies to perform these services for Hygiology. We do not share any personal information about our customers with these third party service providers, and these service providers do not collect such information on our behalf. Our third party service providers are required to comply fully with this Privacy Policy.

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4. Blogs on Hygiology.com.au

If you use the blog or any other interactive area on our Site, you should be aware that any information you submit can be read, collected or used by other users and could be used to send you unsolicited messages. We are not responsible for the personal information you choose to submit in these forums.

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5. Disclosure of your information to protect our rights or if required by law

Notwithstanding the foregoing, Hygiology reserves the right (and you authorise Hygiology) to share or disclose your personal information when Hygiology determines, in its sole discretion, that the disclosure of such information is necessary or appropriate:

  • To enforce our rights against you or in connection with a breach by you of this Privacy Policy;
  • To prevent prohibited or illegal activities; or
  • When required by any applicable law or other legal process.

As an addendum to the above 3 bullets points and paragraph preceding, we acknowledge the very personal nature of the health information you may provide, depending on the service and / or products requested.  With that knowledge, we commit as an absolute priority, to keeping that information protected and secure.

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6. You can transport or delete your data

Your data is yours. When you request us to delete your account for the Service, your data will be permanently expunged from our primary production servers and further access to your account will not be possible. However, portions of your data, consisting of aggregate data derived from your Account Information, may remain on our production servers indefinitely. Your data may also remain on a backup server or media, however all attempts will be made to delete this information in the quickest possible timeframe. Hygiology keeps these backups to ensure our continued ability to provide the Service to you in the event of malfunction or damage to our primary production servers.

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7. Email communications from us

We provide our registered customers with a summary of our service. Hygiology.com.au subscribers have the ability to opt-out of receiving our emails and to terminate their newsletter subscriptions by following the instructions in the emails.

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8. Your data is secure

We use a combination of firewall barriers, encryption techniques and authentication procedures, among others, to maintain the security of your online session and to protect Hygiology.com.au accounts and systems from unauthorised access.

When you register for the Service, Hygiology requires a password from you for your privacy and security. Hygiology transmits information such as your Registration Information for Hygiology.com.au or Account Credentials securely.

Our servers are in a secure facility. Our databases are protected from general employee access. We encrypt your Service password so that your password cannot be recovered, even by us. All backup drives and tapes also are encrypted.

We enforce physical access controls to our buildings. No employee may put any sensitive content on any insecure machine (i.e., nothing can be taken from the database and put on an insecure laptop).

Hygiology.com.au (through Hygiology Pty Ltd) has been verified by GeoTrust for its use of SSL encryption technologies.

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9. Our service ensures secure communications with encryption

From the time you submit your Login and Password information, these communications between your computer and Hygiology.com.au are encrypted. This enables client and server applications to communicate in a way that is designed to prevent eavesdropping, tampering and message forgery.

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10. You are responsible for maintaining the confidentiality of your Sign-in ID and Password

We maintain strict rules to help prevent others from guessing your password. We also recommend that you change your password periodically. You are responsible for maintaining the security of your Login and Password. You may not provide these credentials to any third party. If you believe that they have been stolen or been made known to others, you must contact us immediately at info@hygiology.com.au, but in any event you should change your password immediately via the Service. We are not responsible if someone else accesses your account through Registration Information they have obtained from you or through a violation by you of this Privacy Policy or the hygiology.com.au Terms of Use.

If you have a security related concern, please contact us at info@hygiology.com.au. We will work closely with you to ensure a rapid and personal response to your concerns.

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11. Contact us if you have any questions or concerns

If you have questions, comments, concerns or feedback regarding this Privacy Policy or any other privacy or security concern, send an e-mail to info@hygiology.com.au.

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