FAQ's

If a question isn't answered below, feel free to ask us / email: info @ hygiology.com.au

Q. Where can I find delivery information? Do you deliver internationally?

A. Please see our Delivery and returns policy for all delivery related FAQ's (and yes, we do deliver internationally).

Q. Becoming a member?

Access to view the range of supplements we stock is conditional on completing the sign up process. Once you have entered some contact details and answered a few questions you can view these products.

NOTE: If you have a health condition that hasn't been diagnosed we recommend you see a practitioner for a face to face consultation. This ensures you get the most effective advice.

Q. Who regulates practitioner range medicines in Australia, and why?

A. The TGA (Therapeutic Goods Administration) regulates natural medicines, and has a reputation for being one of the strictest governmental bodies of its type in the world. Certain medicines that fall under the TGA umbrella cannot be advertised and / or sold direct to the public.

We have had enquiries from people overseas who have access to brands like Metagenics in their home country, that wish to access the Australian produced version as they understand they are, in general, of a higher quality. This is partly due to the strict regulations the TGA impose on Australian product supplements.

Q. How can I be sure the information I submit remains confidential?

A. We believe establishing trust with you, and maintaining that trust, will in large part determine our success or failure. To that end, we secure your information in a number of ways:

  • With encryption technology any time you are submitting account or health information through the site
  • By hosting the site on a secure dedicated server
  • By ensuring, through our Privacy Policy, Terms of Service, and internal confidentiality agreements, that any information you provide is treated in the strictest confidence and with the utmost respect

Please contact us if you have any questions or concerns relating to the security of your information.

Q. Do you support any charities with profits from the business?

A. We financially support both the Sea Sheperd Conservation Society, and The Australian Marine Conservation Society. This is something we hope to increase, in both size and breadth moving forward. As the business grows, getting involved and giving back will form a large part of what we do.